Champion Windows & home exteriors

Driving More Bookings and Efficiency for Champion Windows

Custom Software Solutions That Give Private Equity Portfolio Companies a Competitive Advantage.

GET YOUR CUSTOM SOFTWARE STRATEGY TODAY

Champion Window Appointment Scheduling App

Client: Champion Windows & Home Exteriors

Industry: Home Improvement

Portfolio Company: Great Day Improvements

Investment Partner: Littlejohn & Co.

Overview

For nearly a decade, RedHawk Technologies has partnered with Champion Windows, part of the Great Day Improvements family, to maintain, enhance, and innovate their integrated booking tool. This collaboration has been instrumental in driving operational efficiency and supporting Champion's marketing initiatives.

Outcome

The long-standing partnership between Champion Windows & Doors and Red Hawk Technologies has resulted in a significant transformation of Champion's customer experience and operational efficiency. The innovative solutions developed by Red Hawk not only address the company's immediate challenges but also continue to position them for long-term success in the competitive home improvement industry.

How we can help

Red Hawk has a proven track record of helping private equity-owned companies maximize their ROI through innovative technology solutions and custom software development. Our expertise in streamlining operations, enhancing efficiency, and driving digital transformation makes us the ideal partner for your portfolio companies.

Discover how our Platform Integration Services can drive success.

Red Hawk's ability to consistently deliver enhancements that directly impact our customer experience and operational speed has been invaluable. Their work on our booking tool has allowed us try new things and refine our process for better outcomes. We view them as a critical partner in our ongoing growth strategy.

Sean Grace, Digital Marketing Manager | Champion Windows & Home Exteriors

Key Achievements

Revamped Booking Tool: Redesigned in 2015, integrating with Appointments Plus and Microsoft Dynamics CRM, with tailored versions for consumers, call centers, and events. Learn more about the custom booking tool project.

Appointment Cache Tool: Launched in 2020, dramatically improved booking speeds and system reliability.

System Enhancements: Implemented advanced logging and Call Source integration to resolve issues and streamline processes.

Event & Call Center Tools: Developed fast, user-friendly tools for conventions and internal call center management.

Marketing Integration: Optimized data exchange with ClickDimensions and addressed analytics challenges with ad blockers.

SCHEDULE A MEETING & SEE WHAT WE CAN DO FOR YOU