Champion Window Appointment App
Custom Software Application Improves CX and Increases Conversion Rate
Goal
Reduce load times to increase conversion rate
Solution
Champion Window had two systems responsible for managing appointment availability data. Red Hawk helped them roll out a change management initiative to reduce their dependency on one system.
- Engineered a caching solution that collects and optimizes data from both systems
- Reduces screen load times for consumers scheduling appointments
RESULTS
The new appointment app and caching solution has had a positive impact on Champion Window consumers:
15X Faster Screen Load Times
Screen load times were reduced from an average of 15 seconds to a sub-second response time.
Increase In Conversions
There has been a significant reduction in the number of consumers exiting the sales process during the scheduling process.
SCREENSHOTS
